internet

Waking up the editorial page

Earlier today I and a lot of other folks got an email from Vikki Porter, who's leading a Knight Digital Media Center conference for editorial page editors. "We are urging them to build credibility with their users by having the courage to send users elsewhere for info when they can't meet the need. As expected they are appalled. They want hard data to take home to convince their legacy managers this is a good idea."

My snarky reply was: "Yes, they do come back. And that's why Google's current market cap is 140.73 Billion USD." I refrained from mentioning McClatchy's plummeting valuation.

Snarky, but serious: Google has built an empire on sending people elsewhere while many newspaper editors seem to be living in the 1960s.

Get this point. It's a network, not just another distribution channel. Being part of it means linking and referring.

If my memory serves, I spoke twice at meetings of the National Conference of Editorial Writers in the mid-1990s, once in Madison, Wis., and once in San Antonio, Tex., about the opportunity that the online venue was presenting for a broader and deeper social conversation.

Of all the mini-disciplines within journalism, the opinion and community forum leadership role of the "editorial page" should be a natural fit with the conversational strengths of the Internet. And yet many editorial page editors seem utterly lost. Sad.

Getting comments right

Mark Potts runs through the details of Philly.com's reborn commenting system, which takes a good-enough approach to the complex problem of encouraging conversation in a world where an unfortunate percentage of us are idiots. As I've said previously, pseudonymity is a reasonable Middle Way.

I've been down the Real Names path. It's not a bad one. But my next-door neighbor in White Bear Lake, Minnesota, was one of several hundred Tom Johnsons in the area, and my next-door neighbor in Marine on St. Croix, Minnesota, was one of several hundred Richard Johnsons. Sometimes handles can be more precise.

Girls rule, boys drool

"Sorry, Boys, This Is Our Domain" is the headline on today's New York Times piece smashing yet another set of assumptions about who really does what on the Internet. "Research shows that among the youngest Internet users, the primary creators of Web content (blogs, graphics, photographs, Web sites) are not misfits resembling the Lone Gunmen of 'The X Files.' On the contrary, the cyberpioneers of the moment are digitally effusive teenage girls."

I can attest to that. Not only do my girls have their own websites (Middle Daughter has posted more than 15,000 photos) but they hacked around the Myspace block that I had put on my network.

If you're in the media biz, don't take this lightly. Teen girls have embraced the Internet and they're not letting go. Project that forward ten years and think about it.

Losing the sticky race

Newsosaur Alan Mutter asks some worthwhile questions about newspapers losing the battle for audience retention despite doing some things right. He says the decline in stickiness is "puzzling in light of the energy most publishers in the last year have put into building traffic with such features as 24-hour news, video, blogs, podcasts, slide shows, interactive commentary and user-generated, hyper-local content."

It's all based on Nielsen audience rating data, so a couple of words of caution would be in order.

Nielsen data (and data from other sample and survey-based ratings services) often displays a spooky disconnect with hard measures the publishers themselves can examine, such as on-site analytic software.

The other is that measures such as "unique users" and "time on site" are all tangled up with each other. A news event that generates a sudden rush of pageviews may tank your derived numbers for pages/unique and time/unique.

This effect is especially strong if the news event brings in large numbers of outsiders who have no general and continuing interest in the local market.

That said, there are some oddities that stand out. What happened at the Miami Herald that led to a simultaneous 31.3% drop in audience and 54.7% drop in stickiness, October 2007 vs. 2006? Ouch.

Overall, I like the argument that says an explosion of choices is simply outracing us. I think that's the harsh big truth behind the decline of print journalism as well. And it's not just about news choices.

I believe most news consumption historically has been driven by a desire to be entertained, not informed.

That continues to be true today; how else can you explain the audiences for cable TV news? It's barely news and mostly infotainment.

When serious journalism has to compete not only with televised sitcoms but also the entire Internet, of course we're going to see erosion.

Web traffic to the candidate sites: Bad news for Clinton

I generally don't regard Alexa to be a reliable source of traffic data for local websites due to sampling methodology and size issues, but when applied to the presidential race, it may provide a fairly accurate indication of enthusiasm about the candidates. Here's a snapshot of the last month's traffic for the Obama, Clinton and McCain campaign websites. It certainly doesn't look good for Clinton.

You can see the live data at Alexa.com.

[Update: I had generated a graph for hilaryclinton.com, which apparently is owned by a domain squatter, not the correct hillaryclinton.com domain. I've fixed that and the Clinton line is somewhat higher, but still badly behind Obama.]

Filters must die

There are two kinds of people in this world. There are those who implement Internet filtering. And there are those who hate Internet filtering. Sam Zell's memo putting an end to filtering at the Tribune Company is getting cheers from the victim side of that line. On2 recalls:

"So quite a few of us were unable to do our jobs -- even after we bitched loud and long and got what was supposed to be a fix in place for the Chicago-based interactive staff. And it wasn't just online. What about morning news shows that regularly do shots of computer screens with YouTube videos? Oops, not working, they discovered on live TV. What about being able to kill a clip of ours, that unfortunately had a nasty mistake in it, after someone outside the company posted it to YouTube? Oops, can't do that."

The particular brand of evil that's been implemented at my place of work is called Bluecoat, and it harasses me constantly, popping up challenges when I visit Poynter, WSJ.com, and even our own newspaper websites. (The problem seems to involve advertising networks.) I'm squarely in the anti-filtering camp.

The broader problem is support departments that don't really understand the work being done elsewhere in the enterprise.

Obama, YouTube, and volatility

Aaron Smith at Pew muses about the effect YouTube is having in the presidential primary race as Barack Obama's powerful Iowa caucuses speech is relayed around the Internet:

"it's likely that relatively few people, outside of the most inveterate political junkies, actually did watch the speech live and in its entirety. And prior to the days of broadband access and easily accessible online video, it's likely that most voters would never have seen more of the speech than an odd clip here or there on the cable and network news shows. Instead, more than 160,000 people have watched just the official campaign YouTube clip alone in the twelve hours since it was posted, in addition to the tens or hundreds of thousands more who watched from other video or news sites."

Things are different this time around. On the one hand, the explosion of media choices has fractured the audience so we have relatively few common experiences. On the other hand, the "word of mouth" power of the Internet allows an occasional experience to spread quickly, based on a chain of recommendations by individuals, not media power brokers.

One of the effects of this transformation is an increased volatility in public opinion. Three or four months ago most pundits claimed, and I tended to agree, that Hilary Clinton was an unstoppable juggernaut.

No longer.

I first encountered this effect in what I consider to be the first major campaign truly altered by the Internet: Jesse Ventura's 1998 election as governor of Minnesota.

Ventura's backers, many of them former Ross Perot followers, were able to connect, organize, recruit and communicate through the Internet in ways that previously had not been possible.

Political parties, pundits and mainstream media were caught off guard by a grassroots process that unfolded under the conventional radar, and Ventura, not taken seriously in the months leading up to the vote, "shocked the world."

In hindsight it was possible to find clues in the raw Minnesota Poll data about the volatility and dissatisfaction with the conventional candidates (Skip Humphrey and Norm Coleman). Lessons from that experience undoubtedly helped the Iowa Poll folks sharpen their pencils and come up with a much more accurate prediction in the final hours before this year's caucuses.

Now we have all sorts of predictions that Obama may become the new juggernaut. Maybe. But keep in mind that public opinion today is more volatile than ever, and a slip or unexpected turn of events could change everything again.

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