Fear and paywalls

Alan Mutter finds "paywalls" scary. I don't. Here's why:

Meters are not walls. As I've said before: It's not a paywall. Meters selectively target users with a demonstrated high affinity for the content and leave everyone else alone. The (disturbing) demand curve that I discovered over a decade ago has proved to be a fundamental truth: A small segment of the local market with high civic engagement will use a local news site heavily. That segment values the content and can be induced to pay for it. The revenue, as post-newspaper local media companies are discovering, is real and significant, and can be used to fund much-needed improvements in content and services.

There is no typical consumer, and we shouldn't be targeting him or her. We have to stop thinking with 20th century mass-media models. The era of the single mass product is over. The "newspaper-y" journalism product has a selective appeal to a specific audience. It's not for everybody. Making a site totally free doesn't change that. To connect with the marginally engaged and disengaged potential audience, you need separate products designed to accomplish that goal. Those products generally will not satisfy the core engaged audience.

We can not persist with the notion that some way, somehow, we're going to create a digital version of 1965 where everybody sat down to read the evening newspaper. It's not going to happen. This is why we have a portfolio. This is why we have a mix of free and paid products, digital and print, mobile and tablet and desktop-targeted. This is why we have content designed for light readers and other content designed for committed insiders, some general, some niche.

It's not easy. But those of us on the audience side can look at the revenue side of the business and see that we are not alone. Our sales force doesn't just sell space. And they don't just sell multiple products or even multiple media. They also sell behaviorally, geographically and demographically targeted marketing, messages delivered across vast digital networks, search engine optimization, search marketing, and a lot more. Every sales conversation has to be built on a foundation of a needs assessment process that just didn't exist in the old world.

This is complicated. And I suppose it can frighten. But I'm not.

 

Hyperlocal vs. the United States of Generica

Another day, another smooth-talking dotcom entrepreneur with big ambitions runs aground trying to build a national hyperlocal site, or network, or something. Jeff Jarvis has studied the matter and concludes:

There’s something that ties the survivors together:
1. They are small.
2. They are the products of a great deal of hard work by very dedicated journalists/publishers.
3. They are very much a part of their communities (which makes it difficult to parachute in any kid just out of J-school, I’m afraid).

Part of their communities! What if it's as simple as this: Hyperlocal is, you know, actually hyperlocal? I know that some people actually like to eat at franchise fast-food joints, but I live in a real place, not the United States of Generica.

Do-over

Continuing the "free AND paid" theme: Do Savannah, our weekly arts and entertainment section, just had a do-over. Effective today it's redesigned and expanded to 40 pages of expert coverage of arts, music, community, movies and food.

Print distribution continues to include all of the Savannah Morning News circulation, but we're adding more than 80 locations where you can pick up a free copy. We're also reworking the website and preparing a Do-specific mobile app, with more to come.

This "free AND paid" blended strategy targets Savannah's vibrant "creative coast" segment.

Most outsiders think of Savannah in terms of history and tourism, but it's much more than that. In about 35 years, Savannah College of Art and Design has helped transform Savannah's downtown area from a collection of vacant homes and dilapidated office buildings into a vibrant creative community centered around the world's largest arts school. It's not just art studios, it's film production, architecture, industrial design and other services.

There's a lot going on. In this month alone we'll have two huge music festivals (one the largest in Georgia) with hundreds of performances and the second-largest St. Patrick's Day parade in the world. And in case it all seems like too much booze and music, I should point out that last month's Savannah Book Festival featured more than 40 authors from James Patterson and Robert K. Massie to Al Gore. Savannah is a smart place to be.

Mobile apps and vendors

St. Patrick's Day app from Shoutem

Spotted app from Filemobile

I'm big on open standards. I use open-source software almost exclusively. I'm an advocate of HTML5 and responsive layout. And I'm not all that happy with vendors. I'm of the download-and-build persuasion.

So it's a little bit odd that I find myself with a bunch of mobile apps and a vendor-powered reboot of an old standard.

First, the apps.

Once a year, Savannah turns green with the second-largest St. Patrick's Day parade in the world. It's sort of like Mardi Gras in New Orleans, but with more Spanish moss and less beads. People come from all over the world to indulge in the weekend-long celebration.

They need practical info and communications tools, so we built a mobile app for iOS and Android that provides mapping, lists of critically important resources like ATMs and porta-potties, and supports both social conversation and push messaging.

This is a "disposable app" -- intended to live just for the moment, addressing a niche need.

Most of what it does can be done without an app. In fact, under the hood, it's mostly HTML5. But its "app" status gives it some advantages in distribution, push notifications, geolocation permissions, and revenue possibilities. (Advertisers respond to "app" more positively than "mobile website.")

As for vendors: It's built on Shoutem.com, a very affordable "Software As A Service" platform that Carl Lewis found. We "built it ourselves" by pointing and clicking and choosing from menus. SAAS solutions are in fact "cookie-cutter," but they're revolutionizing the world of software by providing self-serve tools that meet the majority of needs.

Now, for the "old standard."

Around 2004, we created a content-and-marketing program called Spotted. At its heart: Digital photographers go to public events, turn the camera on the audience, and hand out "you've been Spotted!" business cards. It's based on work in 1999-2000 when I was at Cox Interactive Media.

In 2005 we built it into the Augusta Chronicle and Bluffton Today websites, and expanded it into a user-contributed program, taking inspiration from Flickr. It was a huge hit with users and won awards from industry organizations. Software was written to support it, and that software became a product sold internationally by Morris Digitalworks.

But the world moved on. Image-sharing exploded on new platforms like Facebook and Instagram, while mdSpotted (the software) didn't keep pace.

Some months ago, Morris Publishing Group made a decision to move ahead with a new vendor, Toronto-based Filemobile, on a project code-named Shoebox. The idea was to focus on a database and an API so we could build completely new applications not yet envisioned. We could have coded it, or adapted Drupal to do it. But it turned out that Filemobile had already built pretty much what we had in mind, offered as a hosted service. Time to market is important.

And they were working on a mobile image-sharing community app. We're launching that app (iOS only) just in time for St. Patrick's Day.

The app advantage for photo-sharing is obvious -- HTML pages don't have access to many device capabilities, such as the camera. We can send push notifications of "assignments" to users, too.

We'll be rebuilding the Spotted website on the Filemobile platform, too, with an eventual goal of responsive layout and user-authentication integration with our Drupal systems. Much work remains to be done, so we're taking a few shortcuts for St. Patrick's Day.

We have an iPad app that's an enhanced replica of the printed newspaper (MediaSpectrum). We have an "e-edition" Web-based print replica (Olive). We have a mobile news app (Inergize). We have another niche app in the works. And of course we have mobile, desktop and responsive HTML websites.

I believe open standards, open tools and open source win in the long run, but we should offer choice to users.

Free and in print

Everybody's talking about paid and digital. But Sunday before last, we launched a product that's free, and in print.


Prototype page

Why? Because print still has an important role to play. Because it makes economic sense. And (there's a lesson in this for digital advocates) because one size does not fit all.

A key to understanding consumer media marketing is that different people have different interests, levels of civic engagement, and price sensitivity. A healthy product portfolio has multiple packages and prices of content and services -- including free.

Sunday FYI is a "selective market coverage" product that's delivered by carrier to non-subscriber households in key neighborhoods as a "reach extender" for the Sunday Savannah Morning News.

But it's not just an ad wrapper. We need readership, not just distribution, so some thinking has gone into the content. We're actually contacting residents and "selling" them the free product, so it has to be worth their time. They're paying, after all -- their attention.

And there's a digital connection. Page 2 of the Sunday FYI has a boiled-down version of the previous Sunday's big-hit enterprise story, with about half a page of select Web and Facebook comments.

It's a reminder that we do journalism that matters, and an open door to reengage in the civic conversation. The greatest enemy of journalism isn't change or economics. It's apathy.

Why there's no news on our mobile homepage

We recently relaunched our mobile website at SavannahNow.com without a bit of news on the homepage. Web design tools have come a long way since the days of table-driven layout and smartphones have more processing power than yesterday's desktops, so why did we do this? For simplicity's sake.

Yeah, we have HTML5, CSS with media queries, and Javascript. But something had to go. Even if your phone is one of those dorky-looking five-inch phablets, it doesn't have enough display space to accommodate the mission conflict that reigns on the typical homepage: navigation, content recommendation, and commercial recommendation (advertising).

So the content went -- all of it. Now navigation rules. Weather, movie listings, real estate and other features that were drowned in a cascade of news are now easy to find.

We did this last year at Amarillo.com and the result was overwhelmingly positive -- the site nearly tripled its mobile pageviews in six months. The "splash screen" doesn't slow anyone down.

Our mobile site is implemented using the "m-dot" trick: mobile devices are detected and automatically redirected to m.sitename.com for a mobile-optimized experience. Relative URL paths match, so socially shared links just work. Commenting is integrated.

Do we still need to do this, now that we have HTML5 and media queries? The simple answer is yes; the more complicated answer is no. It's not difficult to handle multiple devices with responsive layout when the page mission is not overloaded; we are using HTML5 for our new event calendar and will do so for new designs going forward.

But while media queries and device-specific formatting can go a long way, they're not so good at device-specific content. For that, we'll have to learn to implement pages with a very heavy reliance on scripting and AJAX data rather than pumping out HTML and CSS. It is the desktop display, not the mobile display, that is the real challenge.

Over the years desktop homepages have been highly resistant to simplification -- and not just because of internal demands. A large segment of the user base didn't like the radical four-lozenge (News/Share/Shop/Do) design that SavannahNow tried in the middle of the last decade. What works for mobile doesn't work for the mouse-and-windows crowd.

Pressing on

In my new job in Savannah, I'm responsible for print as well as digital audience. It's been awhile since I last dealt with print -- I've been working on the digital side since 1994. A lot has changed since then. Today Sean Ruth, our production chief, gave me a look at this:

This is one of the three (yes, really) presses in the News building on Chatham Parkway. It's a manroland Uniset with a configuration that was new to me. In the old days, when "broadsheet" newspapers were actually broad, presses came in two basic configurations: single-wide (two pages wide) and double-wide (four pages). This one is three modern pages wide. With some magic involving slitters and angle bars, one of the pages gets routed away and slipped between the others at the folder.

This is a really nice machine that can print full color on every page at speeds of up to 80,000 copies per hour. But the part that impressed me was the computer technology that makes it economical to run.

Press operators wearing funny paper hats used to crawl around twisting knobs and dials adjusting ink and fountain solution and manually adjusting the registration -- the synchronization of the cyan, magenta, yellow and black printing units -- so color photos come out looking like photos instead of a Grateful Dead poster from the '60s.

It was an art. Now it's a science.

This press has a control computer that analyzes a PDF of page, knows the type of paper that's being used, figures out how much ink of each color should be available in advance, sets the flow controls digitally and starts up with usable copies after a few revolutions.

This is especially important for short runs, where waste used to be a big problem in offset lithography.

Color registration is automatically and continuously tuned by a system involving a video camera, a strobe light, and computer recognition of the image. The system reads tiny colored dots in areas of the page where you wouldn't notice them.

The results are beautiful.

The other two presses aren't used much these days. One is a Goss Urbanite, a single-wide press of the type that was used to print the first weekly newpaper I edited when I was 17. The other is the double-width Goss Metro, the type used for long-run newspaper printing at places like the Star Tribune in Minneapolis. They were once the kings of their respective hills, but seem clunky compared to the Uniset.

A lot of newspapers are getting rid of their presses -- including Morris papers in St. Augustine FL, Athens GA, Conway AR, and Topeka KS. But print still has roles to play in a digital world. High-tech printing centers like this one are picking up the work, providing higher quality, and operating as commercial printing profit centers.

Syndicate content