newspapers

The year of the great unification

This is the year of the great reunification. Throughout the newspaper industry, the Internet and print people are being bound together into one organization. It is dangerous, but I'm pushing hard for it.

It's dangerous because we could lose any ability to innovate, especially in the area of content. Clayton Christensen has documented how successful organizations fail because they kill innovation. It's not that people are bad or stupid -- the organizations strangle on their own history of success.

The costs and benefits of interaction

There's a temptation to look at the Washington Post blog blowup and perform a cost-benefit analysis on interactivity. Clearly you can't just toss interactivity technology -- comment systems, forums, chat rooms, whatever -- onto a website and get nothing but happy flowers and joy blossoms. User comments alone aren't interaction. Staff needs to be involved -- responding, leading, and occasionally mopping up spills. Human resources aren't free.

Second-guessing washingtonpost.com's Jim Brady

Jim Brady's decision to shut off comments on the "post.blog" is being second-guessed all over the Web, and I suppose I should join in ... after first acknowledging Jay Rosen's typically excellent, thoughtful essay on the subject that includes an interview with Brady. Read it before you read anything I have to say.