Stockholm in April, Moscow in June

I'm a sucker for international travel, so I've signed on to speak at the Citygate Forum in Stockholm at the end of April, and at the World Editors Forum in Moscow in June. In both cases I'll be talking about the new, participatory, Web-powered participatory community interaction thing ... and avoiding the baggage-laden "citizen journalism." And I won't mention "witness contributors."

The costs and benefits of interaction

There's a temptation to look at the Washington Post blog blowup and perform a cost-benefit analysis on interactivity. Clearly you can't just toss interactivity technology -- comment systems, forums, chat rooms, whatever -- onto a website and get nothing but happy flowers and joy blossoms. User comments alone aren't interaction. Staff needs to be involved -- responding, leading, and occasionally mopping up spills. Human resources aren't free.