Travel madness

For me, travel always comes in inconveniently packed bunches. There must be some such travel corollary to Murphy's Law. My next three weeks look like this:

  • Savannah, Ga., one of America's most beautiful cities. Unfortunately I'll be in conference rooms most of that time for business meetings. Thursday I'll be helping run a newsroom training session at which Dan Gillmor of the Center for Citizen Media will appear electronically through a webcam hookup. It's an irony that we who work in this space-collapsing online medium spend so much time in airplanes and do so little with teleconferencing, and I'm looking forward to seeing how well it will work.
  • Stockholm, Sweden, one of the world's most beautiful capitals. I'll be speaking at a forum hosted by the Swedish media company Citygate. I'm also reconnecting with Ingrid Meldahl, who was an exchange student staying with my family in 1970-71 and is now a physician and curling champion. To avoid extortionate airline prices I'm also spending a weekend in Brussels, Belgium where I will gorge myself on Moules Frites and some of the best beers in the world. I'll take a camera and post from an Internet cafe when I can, but my boat-anchor laptop is staying behind. Note to self: Next time, choose portability, not power.
  • Kansas City, Mo., where barbecue is a local religion. We're having a three-day meeting of Morris newspaper editors with a host of great guest speakers including Tim McGuire, the former editor of the Star Tribune in Minneapolis. Tim was the senior manager who convened and sponsored the Star Tribune Online project back in 1994, and, as much as anyone, is responsible for my leaving print and moving to the online world.

Picking targets -- and nontargets -- for news SEO

I took some vacation last week and missed Steve Lohr's email asking me for comment on search optimization. Looking over the resulting New York Times story, "This boring headline is written for Google," a couple of things come to mind:

  • We don't want/need Google driving traffic to everything.
  • Those boring headlines were a priority long before Google, for reasons that have nothing to do with search (and everything to do with browse).

On the first point: Google can be like a fire hose. I have some recent experience with fire hoses, having drained a swimming pool last week. They're hard to point, and you don't necessarily want to get in their path.

Newspaper sites have very specific audience targets: local, local, local, and people who are about to become local. Newspapers are local businesses built on the proposition that they can deliver local audiences that are relevant to local advertisers. While there may be some ego satisfaction in gross traffic figures -- unique users and pageviews -- it's the net local audience that counts.

All traffic costs money -- content server expenses, and ad server fees. Nonlocal traffic costs just as much as local to serve, and generates little in return. When local ads are delivered to nonlocal users, clickthrough -- one of the measures examined closely by paying advertisers -- drops substantially.

A newspaper with a good registration system can distinguish between local and nonlocal users and, with suitable ad server magic, can conditionally serve nonlocal ads to nonlocal users -- but there's not much incentive to chase those nonlocal users. The newspaper industry lacks an effective national online sales system. There's some minor money in plugging into junk-inventory networks, but much of the ads that come through those channels are the kind that drive users away.

So the last thing a local newspaper website needs is a global search engine indexing its nonlocal news content. Years ago I had the techies block Google from spidering AP Online data on my employer's web servers.

There's good reason, however, to have Google (and others) index genuinely local content, because some substantial percentage of people who arrive at the website through search links will be genuinely valuable. (It's not guaranteed, though. I noticed the other day that one of the most highly ranked pages on Bluffton Today's website is a user blog item about getting cat pee out of the carpet.)

The most important thing to prioritize, of course, is the "revenue verticals" -- local jobs, homes and car databases. Looking across the industry, it's a sorry mess. Often a real estate page is put together by an advertising department that doesn't understand how search engines work (or, apparently, users). Many sites are laden with huge graphics, which are ignored by search engines and generally hinder users. What's missing is the attention to detail in the language -- expressed in HTML text -- on the page.

Search engines index content. If the pages don't have text content that accurately describes the resource, no amount of monkey business with titles and meta tags will fix the problem.

Now, about those boring headlines. It's all about the browse, not the search.

I learned a long time ago -- and learned the hard way -- that a dull, boring, but informative and accurate label beats the socks off a cute pun when it comes to driving clickthrough in an interactive context.

It should be obvious that the online experience is fundamentally different from the print experience. Despite the efforts of jump-crazy news editors, a newspaper page still has a significant amount of reading matter embedded directly in the user's line of sight. A cute headline works in connection with a lead and (hopefully before the jump) a nut graf.

But on the Internet those headlines have to carry the full burden of communicating enough information about the item to enable a user to make a "purchase decision" -- clicking through to the content. So they'd better get right to the point.

Forever connected

This spring's graduating class will be part of America's first generation to be forever connected. The story of America is largely one of individual and family migration, and the end of the school experience often was the end of relationships for many as they moved away for jobs and new lives.

Today's young people are different from their elders in many ways, and one big difference is how they connect. Most interpersonal communications among today's youth are no longer face-to-face encounters, but rather mediated through technology -- instant messaging, SMS text messaging, and that old teenage favorite, the telephone. Often it's through all of them simultaneously. And, significantly, these technologies now are generally flat-rate services, insensitive to distance.

Move away? What's "away" mean these days?

The Web's new public and personal spaces help re-establish dropped connections. Myspace.com, for example, makes it easy for high-school friends to link back up through its social networking (friends lists) and search features.

This connectivity has implications for the concept of "local," which is the one remaining strength in a local newspaper's franchise.

We should keep in mind that this is a human phenomenon, not a technology phenomenon. The connectivity that's been established by the Internet will have wide-reaching social implications. Some 15,000 Los Angeles high school students took to the streets Monday to protest anti-immigrant legislation. Conversations on Myspace.com are being credited with helping spread the word.

Media Guy rants against slo-mo newspaper suicide

"Platform agnostic" is one of those phrases that makes me crazy. Apparently it makes AdAge's Simon Dumenco crazy, too. This week's rant is a must-read, especially for people from the editorial side who may not be tempted to read a journal that focuses on the ad side.

Dumenco is fed up with the whining self-pity: "And yet every day I read a little sob story about how newspapers are withering away as readers are turning away from them. You know what? They should be withering away -- as smudgy physical entities -- and readers should continue to turn to media that’s better suited to (as The Times Magazine would put it) the way we live now."

Everything that can be a commodity, will be a commodity

Greg Stein, chairman of the Apache Foundation, says the era of packaged commercial software is coming to an end, because open-source alternatives are wiping out the market: "All of your software will be free. It means that, over time, you aren't going to be paying for software anymore but will instead pay for assistance with it."

I see a lesson for newspapers in the open-source software phenomenon. Everything that can be a commodity, will be a commodity. General news has passed that point. To understand where and how we create value, we must discard the notion that news has inherent commercial value -- it doesn't. Value comes into play when we focus on how and why people use information. What jobs are people trying to accomplish? How can we make that process work better? Opportunities are waiting to be discovered.

Guardian website posts a profit

It's great to hear that the Guardian Unlimited is now officially turning a profit. Many people assume it's easier to make a profit when you're big, but on the Internet things just don't work that way. From where I sit, it seems much easier to build a profitable online news operation on a local/regional scale. Most consumer spending goes to cars, homes and entertainment -- all local processes -- and most people would rather switch jobs locally than uproot their families. So naturally local advertising markets are powerful opportunities, and nationwide/global media such as the Guardian website find it very difficult to operate in that space.

Also worth noting: The launch of Comment is Free, the Guardian's blog-powered comment and analysis engine. So far, the followups appear relatively high-level.

In the works

I haven't been blogging much lately because I've been busy on a project. I can't disclose the details yet, but here are some of the issues:

Participation. It's been clear all along that the Internet is a network, not a broadcast channel or a hierarchy, that everyone can participate, and that eventually everyone will participate. Some things that didn't work 10 years ago are now possible because we have the critical mass online to make them work. Hyperlocal community networking would be just one of those things.

Simplicity. I was looking at some old news site pages on archive.org Wayback Machine the other day. I was struck by how simple, straightforward and focused they were -- sort of like many of the so-called Web 2.0 startups. Most of our newspaper homepages now resemble a NASCAR racer. If we're going to do anything that steps outside the boundaries of our existing brands -- which means anything participative -- we're going to have to use dynamite and start over.

Search. There are only two ways to use the Web, and one of them is horribly broken on newspaper sites.

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