Plussing the Google

Unless you've been living under a rock, you know by now that Google is launching yet another social network, called Google+. It's in a private, invitation-based beta test mode, and I managed to get one from Steph Romanski before the invitations were halted due to "overwhelming" demand. Here's a peek inside and a taste of what's coming from Google.

Is Google crazy? No. Facebook looks like an impregnable fortress, but so did Myspace not too long ago. Brands are volatile these days. And Google has some big artillery to fire. Millions of registered users of Gmail, Picasa, and Google Docs. It owns Android, the #1 mobile platform. And Chrome, the browser that's the new hotness. Google has done a terrible job of tying these assets together -- until now.

As part of the G+ beta launch, Google rolled out subtle design changes across its landscape. Take a look at my logged-in Chrome browser. Above my custom background (Chistye Prudy, Moscow) is a clean new warm-gray nav bar. Note the "+Steve" link on the left (G+) and the red notification signal on the right.

Google home screen

This puts G+ front and center for Google users who log in. The nav bar carries over across all the core Google products. Although the links shift around depending on context, G+ is never more than a click away. The navbar is executed with a sense of typography and visual style that's head and shoulders above the clunky Google of the past. This is part of a general attention to fit and finish that extends across G+, and hopefully the rest of Google over time.

When you click on G+, you go straight to your "Stream" page, whose layout and purpose is generally similar to Facebook's News Feed. The items currently are sorted primarily by recent comments, an algorithm Google is tuning after testers complained. 

On the left rail there are links to "Circles" which are basically lists of your peeps. This is Google's major advance in social networking, an attempt to better reflect real-world social connections. You can create circles and sort people into any that make sense (even more than one group).  

Organizing users in circles

Organizing people in groups is a simple drag-and-drop operation. 

Circles act as filters for viewing the stream, but also for posting. You can restrict a post to any combination of groups, or down to a single user (the equivalent of private messaging), or even a mix of users and groups. This is privacy control done right.

Existing Google services such as Google Talk (chat), Buzz (Twitter-like stream), and Profiles are being integrated into G+. Probably the best is Picasaweb, the photo-sharing companion to the Picasa photo application. If you install the very good Android app, all your mobile photos can be automatically pushed to a private Picasaweb folder for easy, highly controllable sharing inside and outside of G+. 

Photo montage inside G+

One of the new twists in G+ is "Sparks," a subscribable feed of topics-based news items that serve as conversation starters, with clear "share" links. This is one component that news organizations need to monitor: How well are you performing there? The links appear to come from the Google News engine, but I have not seen confirmation of that.

Sparks start conversations

Now for what I think is potentially the killer app: Hangouts. Pretty much every laptop comes with a webcam these days. You can share your video stream with individuals or circles, allowing others to join in group video chats. Supposedly you can even do a group video chat watching YouTube. Mystery Science Theater 3000, here we come. 

Starting a G+ "Hangout"

"Check your hair" works better if you have some, I suppose.

All of this adds up to a "better Facebook," but not a "better Twitter." As a fast and furious chatty newsfeed, it fails. Twitter's enforced brevity, linear nature, and third-party app support is better for that.

Speaking of third-party apps -- there aren't any. This isn't public yet and there is not yet an API for developers to use. This means G+ is mercifully free of annoying Farmville and the legions of credential-stealing scam applications that infest Facebook. We'll see how that changes when Google unveils the API it's working on. Google has done a poor job of policing the Android market, so it's something to worry about.

Does all of this add up to a win for Google? It's hard to say. Facebook has a huge user base, and any other potential competitor would be hard-pressed to persuade people to switch. But this is Google -- and Gmail -- and YouTube -- and Blogger-- and Google Voice. Proper, usable integration of great stand-alone experiences has been Google's biggest failure to date. G+ signals a major and welcome change in that area. This is definitely Google with a plus.

 

Your Web stats are going to hell

"There are three kinds of lies: lies, damned lies and statistics," said Mark Twain. Progress has given us a fourth: Web statistics, and now Google has inadvertently invented a new way to make it even worse. 

Google is obsessed with speed. You know about Chrome, the hot rod of the browser world. You probably know about autocompletion. You might know about Google Instant, but you probably don't know about SPDY. There's so much speed it's hard to keep up. The newest improvement, announced today, is Instant Pages.

It's actually been in the Chrome developer channel for awhile, so I've been trying it.

As you type in Google Instant, searches are being run and results displayed on the page.

But as you type in Instant Pages, whole pages are being requested from potential destinations. This is being integrated with Google Search so even before you've decided where to click, Google has already predicted your behavior and your browser has fetched the page.

The result is faster page displays. For users, this is great. So what's the problem? Take a look at this screenshot:

Screenshot: 404 errors being logged

This is a Drupal 7 Watchdog report showing 404s -- requests for invalid URLs.

What's causing this? Me, typing with my thumbs, apparently. While I'm mumble-typing, Chrome is happily tugging at the website, generating bogus page requests during my the pauses.

So if anyone is typing in a URL, or if Google's simply guessing wrong about which search result you'll be clicking, the browser is going to be creating server hits that can screw up your Web metrics (as well as create unwanted server load and error reports).

I don't want to make too much of this, as I'm not yet sure what this does to Javascript execution, remote ad server calls, et cetera. But it does illustrate that once again, progress comes at a price.

Let's just bury the nightside copy desk

Forgive me, nightside copy editors, for I have come to dash your hopes and crush your spirit.

I come as one of you, having edited many thousands of stories and written many thousands of headlines in the darkness of an approaching newspaper deadline. But those days are gone, and that era is past. It's time to let go.

Forget about the horseshoe-shaped universal desk, the rim rat and the slot chief. They are as outdated as green eyeshades, pica poles, rubber cement, and drawing little lines below "w" and above "m" so as not to confuse the Ludlow machine operator.

The flat truth is: If you're editing stories for a newspaper deadline, you're doing it wrong.

And you can take down that arrogant sign over the desk that says "Where the work gets done." (This was a real sign at one newspaper where I worked.)

I do not suggest that copy should not be edited. "Everybody needs an editor" is as true today as it was when I had long hair and a motorcycle.

But editing should be tightly coupled with newsgathering and writing. If your newsgathering process isn't producing clean, publishable copy, you're not ready for a digital world. Fix it.

Print is, at best, a static fork of a continuous digital process. If you're waiting to post news until it's edited for print, you're killing your job. If you're posting news on the Web that isn't of publication quality, you're killing your job.

Many companies are centralizing or consolidating their print production operations. This is seen as a cost-cutting measure, and it is. We are seeing the sunset of print, and no amount of wishing and hoping will make it otherwise. Cutting the cost of print production as print revenues fade is the only responsible path, the only way to "save newspaper journalism" for a digital future.

I believe print layout/design is journalism. I understand the importance of qualified editors in the print-finishing process, writing or rewriting headlines, trimming and condensing stories to fit the unyielding requirements of the physical page.

But if that's where your editing is happening, you're screwed.

It's time to toss a flower, sprinkle some dirt, and say a prayer of thanks for the many years that the old-world copy desk reigned as the final arbiter of the daily truth. Let the undertaker have it, and move on.

And as your newsroom, information center, or whatever you call it shakes itself free of print, perhaps it can gain a new clarity of purpose. 

Follow this article: Home delivery for the Web

Here's a little change we're rolling out on our Morris newspaper websites this month:

The most difficult challenge faced by news sites on the Web is poor habituation. Many newspaper people are blind to this phenomenon. If you don't see it in your stats, quit looking at pageview numbers. Ask your traffic analyst to provide frequency of use numbers. Better yet, analyze your traffic on the basis of behavioral cohorts: People who visit occasionally (less than five times a month), people who visit 6-10 times, 11-15, et cetera. What you discover may leave you dismayed.

In the home-delivery U.S. newspaper model, print has an advantage: It piles up on your doorstep if you ignore it, so you have an incentive to pick it up and read. The Web doesn't work that way. You can ignore anything and everything. If you lose track of what's happening in local news, you may drift away and not come back.

What we're trying to do here is add one more way to prompt returns. It's not a magic bullet and it's limited to (a) power users who (b) have high civic engagement. But even those folks can drift away.

Here's how it works. When you click the "Follow this article" button, you're offered a choice. You can get updates to the article itself (typically during the day). You also can get notices of articles about people and institutions mentioned in the story.

Notices are sent via email. 

Making all of this possible is a Web service from ThompsonReuters, a bundle of open-source technology, some custom code, and an email delivery vendor that will give us some usage metrics.

The Web service is Calais, which "automatically creates rich semantic metadata ... using natural language processing (NLP), machine learning and other methods." In plain English, it reads the text and identifies entities such as people, places, things, key concepts, et cetera. We're only using a small subset of that data for a couple of reasons. One is that machine intelligence makes a lot of mistakes, and we're concentrating on the parts of the task that it does best (Calais is very good at identifying people). The other is that when it comes to a user interface, less is better than more.

The open-source code is Drupal's Calais module (which integrates Calais with Drupal), the Notifications framework (which supports subscriptions) and the Messaging framework (which handles delivery). These systems are pluggable, so theoretically it's possible to deliver your notices through Twitter, SMS, or many other methods. We wrote a plug-in for Contactology so that we can monitor opening rates, clickthrough, et cetera.

Keith Smiley, a University of Kentucky alum with degrees in both journalism and computer science, did a great job of integrating and -- most importantly -- simplifying it.  The Drupal way of doing things is to create general tools that make all things possible, and that can lead to a dizzying case of cognitive overload. Keith whittled it all down to something that real people can use.

This is not a new idea. Google lets you subscribe to search terms, of course, but they're latecomers to the party. Knight Ridder was doing this back in the 1990s -- in fact, KR's NewsHound, which began on AOL, was named Best Original Feature for an online newspaper (Mercury Center) in 1996 by Editor & Publisher Magazine. Like many early accomplishments of the newspaper industry, it's been abandoned; McClatchy owns the domain, but it's gathering dust as a Sedo parking lot.

What was difficult, daring and expensive in 1994 is now easy and cheap. The toughest part of this project isn't building it. It's communicating, explaining, selling the concept. Our users are visually fatigued from being bombarded with popup, scroll-down, slide-across and other intrusive advertising, from buttons and links to like/friend/tweet/buzz/email/print this, from click-heres and mouseover-theres. Our quiet, well-behaved little "follow this article" button faces difficult competition.

 

 

Links that can't be shared

I've been doing a lot more Web browsing lately on my Android phone -- not because I'm too lazy to get out of bed, but because it's always on and always with me. And I've become increasingly annoyed at a practice that should have died years ago: links that can't be shared.

The first wave of unshareable links came at the dawn of the broadband era from simple Web apps like real estate listing services. Find a house? Want to show it to the spouse? No sharing for you! Unthinking programmers would stuff the important bits into a secret session variable or cookie, and the visible link wouldn't send you to the resource. This stupidity has been mostly stamped out.

But we're doing it again -- to mobile users. Today's unshareable links generally come from subpar mobile service vendors who don't bother to "twin" the URLs of the full-scale Web resources they duplicate.

Often when you visit a full-scale news site with a mobile Web browser, you get bounced to a special mobile site. This can be done in a way that delivers the right content to the user, but sloppy and unthinking developers don't bother. No sharing for you! Instead, you get a 404 page.

This is simple: Do it right, or don't bother having a mobile site.

Shared links have always been important, but in the last few years they've risen to surpass inbound search as traffic drivers for many sites. If you've ever watched a teen use the Internet, you should know where this is going: mobile Facebook. A link that doesn't work for a mobile users is worse than useless. You're burning a customer. Don't do it.

Thinking about Alaska

View from a Grant Aviation plane

I've spent five weeks so far this year in Alaska, which in part accounts for my absence from blogging. I spent three weeks in Juneau, one in Kenai, and one in Anchorage. That's a tiny sample of our largest state, which has more coastline than all the rest of the country combined, and more land mass than Texas, California and Montana put together. But some points stand out.

No, you can't see Russia.

Sarah Palin is not particularly welcome to return.

They know their coffee (dark roast, wickedly strong). And their beer (full-bodied, heavy on the hops, perhaps flavored with spruce tips).

You can't throw a rock in Anchorage without hitting a Thai restaurant or a coffee hut. This is fine with me.

It's not cold -- not in Southeast Alaska, where I went about most days in February and March without a coat, or in oceanside Anchorage, which was brown and wet at the end of April. I lived over a dozen years in Minnesota, so I know about cold. I also know that the interior and the north slope are a different story.

There are wild and even dangerous parts, but Juneau, Anchorage and Kenai all have Walmart. Everywhere I went, I saw people browsing the Internet on Android and iPhones. Yet something like half the households don't have indoor toilets.

Alaska is on the front lines of the battle between a love of nature and the demands of industry. It's John Muir meets John D. Rockefeller. The Kenai airport has a huge Alaskan brown bear, stuffed, on display in the waiting area. And a giant, highly detailed model of an offshore oil rig.

Nothing illustrates the human capacity for creative self-deception better than the Alaskan individualist, bravely facing the wilderness, ranting against the gummint in general and especially the Internal Revenue Service, and sucking up Permanent Fund benefits. In fact, Alaska is one giant socialist enterprise, established in the late 1950s specifically to tax corporations that were carting off natural resources, directing the proceeds to the benefit of the citizenry.

Its greatest so-called conservative Republican senator, the late Ted Stevens, was the best pork-barrel politician in U.S. history. 

Its contradictions only serve to make it even more lovely. I'd go back at the first chance. 

 

Itsy-bitsy teensy-weensy type

I found myself annoyed the other day by the Washington Post's unusually small, hard to read body type, so I installed the very nice CSSViewer Chrome extension and took a look at several sites to see what's popular these days.

When activated, CSSViewer pops up a display of the active CSS rules for whatever element you're pointing at. Here's what I found.

Site Base Size Face Line Height
WaPo 12px Arial 21px
NYT 15px Georgia 22px
LAT 14px Georgia 20px
Guardian 14px Arial 18px
Le Monde 15px Arial 20px
El Pais 16px Georgia 22px
Juneau Empire (new) 14px Georgia 21px
Juneau Empire (old) 13px Arial 15px
Brainerd Dispatch 14px Georgia 21px
Lubbock Avalanche-Journal 14px Helvetica 21px
Augusta Chronicle 16px Georgia 21px
Wikipedia 13px Sans-Serif --
Google 13px Arial 15px
Forbes blogs 18px Georgia 24px

On my blog, I'm currently using 15px Baskerville with a 22px line height.

I don't have good data over time, but I think there's a general trend toward larger body type on story pages. Some of our very old site designs are using 12px Arial with no extra line height, which is terrible for readability.

Designers coming from the print world may trip over the fact that points and pixels are not the same thing.

Points are a printing measure roughly equivalent to 1/72nd of an inch. Pixels are relative to screen resolution. Mixing them in a document can lead to unexpected results depending on the computer you're using, but in general, 12px is roughly equivalent to 9 point type. That's a common size for newspaper body type, but not very Web-friendly.

A bit of history:

Before computers took over print composition, type was made of physical objects and sizes had names like agate, minion and brevier. Agate came to mean any local standard for sports results and stock listings. Minion came to mean body type, regardless of whether it was 8pt (brevier) or 7pt (real minion) or even 9pt (bourgeois). The actual size of the type might even be in half-point increments. Metal type was placed in a frame called a "chase" and shims ("ledding") were manually inserted to make it square up properly.

Around 1970, the Minneapolis Tribune underwent a major redesign that was intended to pave the way for computer layout. Even though there weren't any computers back then capable of such a task, the design visually simplified the pages. (The design rule is "reduce the number of vertical and horizontal axes.")

To make the math easier, the design was built around a grid system of 9.5pt units. The headline schedule was exact multiples of grids.

When I worked at the newspaper in the 1980s, it was electronically paginated on a wireframe system, and depths -- including photo sizes -- were all measured in grid units. Somewhere I probably still have a grid stick.

Computers got smarter, and the idea of simplifying the grid to make it easier to calculate seems silly today. Unfortunately, that's led to an abandonment of the mathematical principles behind classical headline schedules and body type sizing. Copy too long? Cheat by shrinking it a little. Headline short? Warp it into place. We can do this on the Web and in print with equal flexibility.

The cost of this is an open door to the visual clutter of arbitrary sizes and shapes, and at the Web implementation level, CSS files that are long nightmares of special-case tweaks instead of short expressions of sound planning.

Fortunately, there's a counter-movement in the 960 grid system and its multiple implementations. I endorse its goals, as I also endorse body type big enough to read.

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