NYT creates a throwback -- in a good way

The New York Times has been getting a lot of net.love for its beautiful project Snow Fall:
The Avalanche at Tunnel Creek.

Forbes called it the "first of many" online news storytelling experiments. It's not. It's actually a welcome throwback to things that were attempted at the dawn of the Internet era, in the mid-1990s.

That was a time before automated content management systems and business imperatives mandated standards and templates and, notably missing from the NYT presentation, advertising to pay for it all.

In those days the few of us experimenting with online storytelling were poor in tools but rich in freedom to experiment. Some that I remember from the early days of Star Tribune Online: A virtual drive up Hwy. 61 on the North Shore of Lake Superior, produced by Rocky Agrawal. A visual tour of St. Paul's Como Park Conservatory, produced by Robyn Dochterman.

And Testing the Human Spirit, a huge, powerful, emotional multimedia tear-jerker about how AIDS devastated a Minnesota family. It was produced by Jackie Crosby, designed by Jamie Hutt, featuring photos by Brian Peterson and text by Kimberly Hayes Taylor, with editing by Ben Welter and audio work by Will Outlaw.

Not as big as the crew producing the Times project, but quite an investment for the Minneapolis-based Star Tribune.

The AIDS project is still online -- sort of. I won't link to it, as it's badly broken. Sadly, the images are missing and probably most of the other media assets as well, victims of time and bitrot and many system upgrades and migrations.

Most of us quit doing this sort of thing not because of a lack of enthusiasm but because of a lack of resources, especially time. Business realities haven't just decimated newspaper staffs; they've decimated online crews as well.

And projects these days require business justifications. "Strengthening the brand" can be one, but throwing a dozen designers and producers and coders at one story isn't something you can do very often, even if you're the New York Times.

If you haven't spent some time looking at Snow Fall, I strongly encourage you to do so. There's a lot to be learned and I look forward to some of its storytelling devices being more widely used.

Just don't go thinking we're going to pull all the advertising off our pages and hand-code projects as a routine part of production. Can't do it.

There is no business model for killing print

I wish I could find it -- someone quipped earlier today in my Twitter stream that "there is no business model" for killing print. That's right.

When you see Newsweek packing it in, or a newspaper like the Seattle Post-Intelligencer killing its print component, it's not a victory of digital success over dead-tree failure. It's a symptom of a broader problem with the publication's business. Online-only is an escape plan, not a success track.

This is not to say there won't come a time when killing print makes positive business sense. But I'm not seeing that now. Consider Newhouse curtailing print frequency in many of its markets. It's not killing print outright; it's cutting costs. And it's opening the way for competition.

Reaping a temporary windfall

I'm cleaning out my office in prep for a move to Savannah, and finding stuff, as usual.

In the pile: A folder labeled "charging for content." And inside, printouts headlined "Web sites going free-to-fee," "Media General to charge for newspaper web sites; CEO calls free access 'dumb'," "Turning surfers into subscribers" and "If you post it, will they pay?"

The dates? 2000 and 2001.

So here we are nearly a dozen years later. In the interval there have been bitter battles between onliners and printies over charging for access. For all too long, it boiled down to absolutist declarations on both sides, uninformed charges of "original sin," warnings of doom, accusations that one side or the other was leading the way off a cliff.

This week we're launching an "All Access" program in Jacksonville. There's one well under way in Augusta. Other Morris markets, such as Savannah and Amarillo, are queued up.

This is happening across the industry with relatively little rancor and many indications of success.

What changed? The biggest change has been the widespread embrace of metered access, which is not a paywall. Meters offer a kinder, gentler approach that leaves casual users alone and targets heavy users for subscription signup pitches.

With the meter, there is no doom. Our reach has not been materially damaged. New users can sample our wares. Bloggers can link. Social links work as they should.

We began testing the metered-access concept nearly two years ago. The single loudest complaint from users? It's not "Why do you want me to pay for this?" It's "I'm already paying. You want me to pay twice?"

The All Access concept fixes that: if you're a print subscriber, you're a member, and you get it all. And more: member benefits including discounts from local businesses.

Or, if you want just the Web, or just the e-edition, or just the tablet/mobile stuff, those are separately available.

A lot of work has gone into the pricing and packaging of this, and it's work that could never happen in the bad old days of printies vs. onliners.

It's clear to all of us that digital is our growth card. It's clear that everything we do is temporary, that change is the only thing that's permanent. Nobody thinks charging readers is a silver-bullet solution for our business challenges.

Despite all the talk about downfall, the truth is that the newspaper industry still has a huge, loyal, habituated, paying audience. It is an asset that pure-play online competitors (and broadcasters) don't have. Moving ahead and returning to growth costs money. It would be foolish not to make the best use of that asset to leverage a leap to a digital future.

But we have to do exactly that: recognize it's a windfall, and make best user of it to build a future. This is the time to plant, not to harvest.

Moving on ... to Savannah

This is exciting on both personal and professional levels: After more than a decade at Morris Communications' corporate headquarters in Augusta, Ga., I'm moving on to a new challenge as vice president of audience for the Savannah-Bluffton media portfolio.

It's an operating role in a Morris business unit with an expansive kit including the Savannah Morning News, savannahnow.com, Savannah Magazine, Business in Savannah, Bluffton Today, Bryan County Now, Effingham Now, Coastal Mommies, and other products in print, Web, mobile and tablet apps, email and text services.

I've written about the Audience First initiative previously, and Steve Gray posted some important context on his blog over the weekend. This is a growth strategy that recognizes the importance of journalism, our historic core, but emphasizes finding new ways to serve local information needs across a broader spectrum.

One of the attractive things about the job is the opportunity to work with a great team made up of talented people I've known for years, including publisher Mike Traynor, editor Susan Catron, marketing director Stacy Jennings and revenue VP Tim Anderson.

And then there's the city -- this is Savannah, one of the world's great tourist destinations, Midnight in the Garden of Good and Evil, salt marshes, sand beaches, the Bird Girl, a major world shipping port where Gulfstream builds jets and SCAD trains tomorrow's artists and designers.

Social media bad for newspapers? Waah

I don't know whether to be appalled or just amused at the reported quote from AP's Liz Sidoti that social media is a "time suck" threatening young journalists' understanding of reporting basics.

I didn't hear it myself; I think that comment came while I was across the street from the Seigenthaler Center, in the parking lot dealing with Vanderbilt police about vandalism and burglary of my truck (which is another story).

But I have a couple of things to say about it.

About an hour later Friday morning, I was on an APME panel with Jay Small and Frank Daniels III, moderated by Ellyn Angelotti, discussing social media. And what I told the editors is this: social media is at the core of why people use the Internet.

If you define yourself as a "newspaper," social media is bad for you. You are going to lose. There is no way around that. But if you frame your world differently, the scene changes.

Like the universe, journalism is expanding. AP plays a shrinking role in that universe, at the head end of the reporting process on primarily world and national news. Journalism used to be describable as "gather, order, and present" -- or reporting, writing and publishing. AP lives in the first two layers, disconnected from and sometimes baffled by the rest.

But that's not the process any more. Journalism doesn't end with publication of a story, or even necessarily begin with the reporter. Journalism now is a dynamic and continuous process that can begin with the "people formerly known as the audience" and continues after publication in a public, social interaction in which the community discusses, digests, processes, adds to, remixes and redistributes information.

One-way journalism was an illusion of the 20th century. It's over. Past tense. It was illusory anyway. Social processes existed even when we didn't see them.

Practicing journalism in this century requires social media literacy and engagement in all the layers. Yes, it's a time suck, along with everything else. As an old copy editor once told me, "that's why they call it work."

And while social media may be bad for "newspapers," it's bad for us only if we fail to grasp larger, more complex definitions of journalism, our products, and our business models. It's bad if we screw up. And the first, easiest way to screw up big-time is to imagine it's not important.

Where does local media site traffic come from, anyway?

A group of German publishers is lobbying for a law that would require search engines to pay copyright fees to websites that are indexed. The general Internet cognoscenti reaction is "cut them off and let those arrogant fossils doom themselves," but it begs the question: How important is search traffic to news sites, anyway?

I don't have any data on national sites (and don't much care) but I have quite a bit on local media sites. Here are a couple of snapshots -- actually screenshots from Chartbeat, a service that provides real-time monitoring of concurrent usage. These are not pageview counts. These are "people looking at pages right now."

The first chart is from a larger site that had a usage spike the morning of Friday, Aug. 24.

During that spike, the blue band (links from other websites) brought in 39% of the users. Search (green) accounted for only 6%, social networking (purple) brought in 11%, and the balance came either directly (such as bookmarking the homepage) or navigating around on the website (such as clicking a link on the homepage).

The hottest item on the site that day was a sports story, which was featured on a number of sports sites and national portals such as Yahoo and AOL.

The second chart is from a smaller site that had a spike of a very different nature Thursday, Aug. 23. You'll see that search referrals soared to 20% -- still behind internal and direct navigation, but really significant on that day, at that moment.

In this case, the traffic was largely going to one specific post by a community blogger who was reacting to a Texas county judge's kooky claim that President Obama was going to invade his territory with UN backing and grab everybody's guns.

The story had hit the national airwaves and people were searching for more on Google. The blogger shrewdly used all the right proper nouns, resulting in high placement on search returns, but also a provocative phrase: "his poor impulse control is a painful embarrassment," resulting in high clickthrough by people who presumably agreed.

But over time, what you see in these graphs, especially in the orange and yellow bands, is that most of the users seem to be site loyalists, not one-hit visitors coming from search.

So what's important?

People who care about your topic. I have to say it again and again: The No. 1 challenge for local media is civic apathy. Everything you do that builds civic engagement and social capital in your community is an investment in your own future. People read about and talk about what they care about.

Having a strong, positive brand. This is something you earn by your performance every single day, not something you automatically get just because the newspaper was the Big Dog in the last century. What you do must be timely and relevant -- at all times. (We should be long past the era when print schedules drove online publication, but if you're still stuck in that rut, get out of it now.)

Effective use of social media. Even loyalists spend a tremendous time elsewhere, and you need to bring them back. This means writing effective summaries and engaging with the public in external contexts (Facebook, Twitter), not just spewing out links. You have to build your community of of social-media followers one user at a time, and you have to give them something they just have to share with their friends.

Search engine optimization. No, it's not the be-all and end-all. Yes, it's still important. It's how people discover your site. No matter how powerful your brand, you always need to invite new users to find you. Yes, much search traffic may be out-of-market and therefore not important to your core local advertising business model, so you need ad geotargeting strategies and ad-network relationships to turn it to your advantage.

Vacation's over

I didn't actually intend to take such a long vacation from blogging, but it happened. Perhaps it was a good thing to spare the world from hearing me repeat myself. I took a real-world vacation, too, and spent a couple of weeks in Bangkok and Phuket, Thailand, with my youngest daughter, now a high school senior. But the summer is over, the kids are back in school, and I intend to return to the keyboard.

I've also taken a bit of a vacation from conferences and seminars, but I am scheduled to be on a social media panel at the Associated Press Media Editors annual conference Sept. 19-21 at the John Seigenthaler Center on the Vanderbilt University campus in Nashville. I'm also scheduled to speak at the New England Newspaper & Press Association fall conference Oct. 11 in Natick, MA.

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